Terms & Conditions

Acceptance of Terms

By sending your first message to Kiramora's WhatsApp number (+62 851-9094-7898) and using Kira's consultation service, you confirm that you have read, understood and agree to be bound by these Terms & Conditions together with our Privacy Policy.

These Terms & Conditions form a legally binding agreement between you as the user and Kiramora as the service provider, under the laws of the Republic of Indonesia.

Service Description

Kiramora provides AI-powered beauty consultations on WhatsApp, covering hair (color, cuts, updos and care), makeup (lipstick, foundation, concealer, contour, eyeshadow, eyeliner and looks for any occasion), personal color, skin condition analysis (including dark spots, pores, sensitive skin, anti-aging and sunscreen), accessories, and fashion (clothing colors, necklines and patterns). The service is informative and advisory, not a medical diagnosis.

Kiramora aims to be available 24/7 but does not guarantee uninterrupted availability. Scheduled maintenance will be announced in advance.

User Account and Identity

Your account identity is the WhatsApp number you use. By using this service, you confirm that you are at least 17 years old, or have parental/guardian consent, and use the service for legitimate personal purposes.

Permitted and Prohibited Use

Permitted: Personal beauty consultations, getting product and skincare recommendations, sharing analysis results for personal use.

Prohibited:

Sending photos of other people without their consent
Sending unlawful, violent or hateful content
Attempting to hack, exploit or reverse-engineer Kira's systems
Reselling access to the service to third parties without written permission
Using the Free Trial, 7-Day Pass, Basic or Pro plans commercially (for example to serve salon, clinic, makeup artist or brand customers); commercial use is only available on the Enterprise plan
Creating fake accounts or abusing the Free Trial quota

Violating these terms may result in termination of access without a refund.

Subscriptions and Payment

Free Trial

Rp0

5 consultations/day (daily reset)

Color palette, product links, 1 preview/day

7-Day Pass

Rp19,900/7 days

20 consultations/day (daily reset)

Same as Basic, active for 7 days

Basic

Rp39,900/month

20 consultations/day (daily reset)

Full analysis, color palette, product links, 5 previews/day

Pro

Rp69,900/month

Unlimited (fair use: 100 consultations & 20 previews/day)

Every feature + unlimited previews + priority

Pro Annual

Rp599,000/year

Unlimited (same fair use as Pro)

Everything in Pro, save Rp239,800/year

Enterprise

Custom

Unlimited multi-user

API integration, dedicated account manager, priority SLA

Cancellation and Refund Policy

All payments are final and non-refundable, including for any unused active period or quota. Try the Free Trial before buying a paid plan.

Plans do not renew automatically, so there is nothing to cancel. A plan simply ends when its active period is over and you will not be charged again.

If you were charged but your plan was not activated, or charged more than once for the same order, contact +62 812-4988-9512. We will activate your plan or correct the incorrect charge.

Service Limitations and Disclaimer

All content and recommendations generated by Kira are for information only and do not constitute medical, dermatological or clinical advice. For serious skin conditions, you must consult a dermatologist.

Limitation of Liability

Kiramora's services are provided “as is”. Kiramora's total liability will not exceed the amount you paid in the last 3 months, or Rp100,000 if you have never made a payment.

Some jurisdictions do not allow the exclusion of certain warranties or limitations of liability. The above applies to the extent permitted by applicable law.

Changes to These Terms

Kiramora may change these Terms & Conditions at any time. Material changes will be announced via WhatsApp broadcast at least 14 days before they take effect.